 |
Retail Orders at www.gumstix.com
The Basics
- Any order that includes less than 120 gumstix motherboards is considered to be a retail order.
- All retail orders must be placed online at www.gumstix.com
- At this time, quotations are available for educational funding approval purposes only if the quotation total exceeds $2,000 USD.
- Even when a quotation has been provided, every retail order must be placed online at gumstix.com.
- Contact sales@gumstix.com for more information.
Discounts
- Discounts for gumstix products can only be obtained through a purchase that includes at least 120 motherboards.
- Gumstix does not offer education specific discounts.
Pre-sales: Prices, stocking levels and shipping costs
- Before having to make any purchase commitment, a customer may determine all product prices, stocking levels and shipping costs 24/7 at www.gumstix.com.
- By adding one or more products to the shopping cart at www.gumstix.com , a customer can determine the total price of any configuration, whether that order would contain products that are all in stock or not and the cost of shipping that order to their office, home or other destination.
- Products that show a shopping cart symbol when added to a shopping cart are on back order. A retail order that has only products shown to be in stock is planned to ship from the Gumstix warehouse in northern California on the same or next business day. A retail order that includes one or more items on back order is planned to be shipped from the Gumstix warehouse in northern California within fifteen (15) business days and the retail order is said to be "on back order".
Order fulfillment and back orders
- Each retail order must be placed online at gumstix.com using VISA, MasterCard or American Express. Purchase orders or telephone orders are not accepted.
- After a customer places their order at gumstix.com , their credit card is "authorized" by www.authorize.net for the total cost of that order.
- Authorize.net provides a unique authorization code, which is valid for the next thirty (30) days*, to Gumstix, Inc.
- Note that the customer's credit card is NOT charged at this time and that Gumstix, Inc. does not retain any customer credit card information.
- A retail order that has only products shown to be in stock is planned to be shipped from northern California on the same or next business day.
- A retail order that includes one or more items on back order at the time of order placement becomes a "back order". Each back order is planned to be shipped from northern California within fifteen (15) business days of order placement. Note that weekends and US holidays are not included in this 15 days.
- Once the retail order is picked, packed & shipped by Gumstix, the customer credit card is charged and an email that includes tracking information is sent to the customer.
*If a retail order is not shipped within thirty (30) days, then that order cannot be processed as the authorization code will have expired. Customers with an expired order should contact sales@gumstix.com.
How to Cancel a Retail Order
To cancel a retail order that has not yet shipped, send an email to sales@gumstix.com.
Note that California law allows the card to be charged only once the order has been shipped. As such, a credit is not needed to be issued to a customer credit after an order is canceled as the customer credit card was only authorized but not charged for that order.
Partial Shipments
As each order at www.gumstix.com includes one shipment charge, only one shipment can occur per order.
A single order at www.gumstix.com cannot be fulfilled by multiple, partial shipments. Customers wanting multiple shipments need to place multiple orders at www.gumstix.com.
Tip: To get multiple shipments, place a first order at www.gumstix.com that includes only products "in stock" as they are not marked with the . Then, place a second order at www.gumstix.com that includes the products marked with the , indicating that these products are currently on "back order".
Volume Orders (120 motherboards or more)
Obtaining a Quote for a Volume Order:
- If you do not already have an account at www.gumstix.com , establish an account here.
- Then, to obtain a quote for volume order, send an email to sales@gumstix.com indicating
(1) your desired gumstix product(s)
(2) quantities of each product.
(3) whether buildroot or gumstix openembedded should be preloaded on the motherboards in your order.
- A quote will be emailed to you within two (2) business days.
- Once Gumstix, Inc. receives your 35% order confirmation payment, this quote is turned into a "volume order".
- See the payment schedule section below for further information about this order confirmation payment and the pre-shipment payment.
Lead Time for a Volume Order:
- Typically, a volume order takes 4-8 weeks to be completed from that date on which the order confirmation is received by Gumstix, Inc.
- The 65% pre-shipment payment will be requested by Gumstix Sales just prior to the completion of the product manufacturing and testing.
- Once this pre-shipment payment is received by Gumstix, Inc. and the manufacturing & testing has been completed, the volume order will be shipped to the customer.
Suggested Options
1. Pre-flash of Customer Code on Motherboards
All gumstix motherboards come pre-flashed with the latest Linux 2.6 software and more.
For customers needing to pre-flash their boards with their own code, Gumstix offers a pre-flashing service to customers making a volume purchase(s) as follows:
- Pre-flashing is available on OEM orders of 120 units or more.
- Cost for pre-flashing $0.70 per motherboard - discounted as per the volume pricing above.
2. Multi-Board Pre-Assembly
Pre-assembly of two and three board configurations using screws and spaces, prior to shipment, can be arranged at a TBD cost. Contact sales@gumstix.com.
3. Removing Components
Removing components from a gumstix motherboard or an expansion board can provide cost savings on volume orders.
4. Custom expansion board design
Gumstix actively promotes the creation of custom expansion boards to meet specific customer needs by making a list of consulting companies available and posting schematics of every gumstix expansion board.
Gumstix does not offer custom design services in-house, even for volume orders.
Payment Schedule
Gumstix, Inc. requires prepayment on all volume orders. Purchase orders are not accepted.
- An “order confirmation payment” of 35% of the quoted total is required to confirm a volume quote into an order.
- Full payment of the order amount (the remaining 65%) is required prior to shipment from Gumstix in California, USA.
- Payments may be made by wire transfer, check, money order or credit card.
NOTE: For customers sending payments via wire, add a Reference Number to the wire transfer in the form of "WRP1234" where 1234 is replaced by your gumstix quote number eg "WRP6334".
 |
Volume Discounts - verdex product line:
An order that includes three thousand (3,000) or more verdex motherboards
- 21% discount on the verdex motherboards.
- 18% discount on the related expansion boards and accessories.
An order that includes twelve hundred (1,200) or more verdex motherboards
- 14% discount on the verdex motherboards.
- 12% discount on the related expansion boards and accessories.
An order that includes four hundred eighty (480) or more verdex motherboards
- 9% discount on the verdex motherboards.
- 9% discount on the related expansion boards and accessories.
An order that includes one hundred twenty (120) or more verdex motherboards
- 5% discount on the verdex motherboards.
- 9% discount on the related expansion boards and accessories.
An order that includes less than one hundred twenty (120) verdex motherboards
- Place this order online at www.gumstix.com
All prices are subject to change.
Volume Discounts - basix or connex motherboards product lines:
An order that includes three thousand (3,000) or more basix or connex motherboards
- 15% discount on the basix and connex motherboards.
- 18% discount on the related expansion boards and accessories.
An order that includes twelve hundred (1,200) or more basix or connex motherboards
- 10% discount on the basix and connex motherboards.
- 12% discount on the related expansion boards and accessories.
An order that includes one hundred twenty (120) or more basix or connex motherboards
- 4% discount on the basix and connex motherboards.
- 9% discount on the related expansion boards and accessories.
An order that includes less than one hundred twenty (120) basix or connex motherboards
- Place this order online at www.gumstix.com
All prices are subject to change.
|
 |
|
|
Order Lead Time
- Typically 4-8 weeks from the date on which Gumstix receives the order confirmation payment for a volume order, the order will be ready to ship.
- This order lead time is subject to availability of parts and components from our suppliers.
- Delivery times are dependent on the delivery service provided by UPS and any applicable issues in Customs for non-US destinations.
3rd Party
- A wide range of companies provide value-add 3rd party services to gumstix customers who are planning a commercial product.
US Government CCR registration
- For US government purchases that require CCR registration of the vendor, you may wish to contact our 3rd party resellers. Gumstix is not a CCR registered company.
|
 |